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Privacy Policy
1. Scope & Controller
This Privacy Policy applies to personal information processed by Aerotrekkz in connection with our website (aerotrekkz.com), mobile experiences, and any related customer support channels (email, phone, chat) used to book or manage packages, flights, hotel stays, and rental cars.
Controller: Aerotrekkz, New York, USA.
Contact: +1 (833)-855-0911
If you are located in the EEA/UK, Aerotrekkz is the controller of your personal data unless otherwise stated. Where we process data on behalf of travel suppliers (e.g., airlines or hotels), such suppliers may be independent controllers for their own processing. Please read their privacy notices as well.
2. Information We Collect
2.1 Information You Provide
- Account & Profile: name, email, phone, password, nationality, date of birth, traveler preferences, loyalty numbers.
- Booking Details: traveler names, passport or ID details, dates, destinations, seat/room/car preferences, special assistance requests (e.g., meal type), emergency contact.
- Payment: billing address, partial card digits, transaction identifiers, wallet identifiers (handled via PCI‑compliant processors).
- Support: messages, attachments, feedback, dispute information.
2.2 Information We Collect Automatically
- Device & Usage: IP address, device type, OS, browser, language, referrer/UTM, pages viewed, clicks, session duration.
- Location: generalized location from IP or device settings (with your permission).
- Cookies/SDKs: identifiers to remember your session, cart, search history, and to measure performance.
2.3 Information from Third Parties
- Travel Suppliers & Aggregators: airlines, GDS, hotels, car rental partners, channel managers, consolidators, and ticketing partners share booking and status information.
- Payment Providers: banks, gateways, fraud prevention tools provide risk scores and transaction confirmations.
- Marketing & Analytics Partners: ad networks, attribution tools, social media platforms, and survey vendors.
3. How We Use Information
- Provide, manage, and confirm your package or separate bookings for flights, hotels, and cars.
- Facilitate payments, refunds, credits, and loyalty accrual (where applicable).
- Communicate booking updates, itinerary changes, cancellations, and support responses.
- Personalize search results, recommendations, and promotions.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Comply with legal obligations, including KYC/AML where required by law.
- Improve our Services, develop new features, and perform analytics.
4. Legal Bases (GDPR/UK GDPR)
- Contract: to process bookings you request and to provide customer support.
- Legitimate Interests: to secure our Services, prevent fraud, and improve user experience.
- Consent: for certain marketing, cookies, or accessing precise location (where required).
- Legal Obligation: to meet regulatory, tax, and accounting requirements.
7. Analytics, Advertising & Do‑Not‑Track
- We use analytics to understand usage and improve our Services.
- We may work with ad partners for retargeting and audience measurement.
- Some browsers offer a Do‑Not‑Track (DNT) signal; our Services currently do not respond to DNT, but you can manage cookies as described above.
8. International Transfers
Your information may be transferred to, stored, and processed in countries other than your own. Where required, we use transfer safeguards such as Standard Contractual Clauses (SCCs).
9. Data Retention
We keep personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type (e.g., booking records vs. marketing preferences).
10. Security
We implement technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure. Please use strong, unique passwords and protect your account credentials.
11. Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, delete, or restrict processing of your personal information, or to object to certain processing and request data portability. You may also have the right to withdraw consent where processing is based on consent and to lodge a complaint with your local data protection authority.
How to exercise: Email us at privacy@aerotrekkz.com with the subject line “Privacy Request.” We may need to verify your identity.
12. Children’s Privacy
Our Services are not directed to children under the age of 13 (or as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.
13. Communications Preferences
- Transactional: You will receive service emails/SMS (e.g., booking confirmations, itinerary updates).
- Marketing: You can unsubscribe via the link in the message or by contacting us. Some operational messages are required.
14. Third‑Party Links & Social Logins
Our Services may contain links to third‑party sites and offer social sign‑in options. Your interactions with these parties are governed by their own privacy policies.
15. Call/Chat Recordings & Fraud Prevention
We may record calls or store chat transcripts for quality assurance, training, and dispute resolution, and we may use fraud detection tools to protect users and our platform. Where required by law, we will notify you and seek consent.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Material changes will be communicated via the website or email.
